WHAT IS YOUR SHIPPING POLICY?
How Long Will It Take My Order To Arrive?
How Do I Get My Order Tracking Information?
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Do You Ship To My Country?
Why Am I Not Getting Transactional Emails?
How do I Know If I Have An Account?
How Will the Charge Appear On My Credit Card?
Do I have to Pay Sales Tax?
Where Can I Find a Copy of My Order?
How Do I Start a New Order?
Why Are You Not Accepting My Credit Card?
What Is Your Refund Policy?
How Do I Cancel My Order?
ARE THERE OTHER TERMS AND CONDITIONS APPLICABLE MY PURCHASE AND USE OF THE SITE?
HOW DO YOU PROCESS DATA COLLECTED?
10% off your order before tax will be applied with code FBKIWI10 or IGKIWI10 at checkout on all orders, good through 11:59:59 p.m. PST on February 28th, 2018. Offer is only valid on purchases made on us.kiwicare.com. May not be combined with other offers or promotions and is not applicable to previous purchases. Not valid on subscription services. Valid on UPS Ground Shipping in the contiguous U.S. (excluding Alaska & Hawaii) only. Not valid on overnight or 2nd day shipping. Subject to early termination at any time without notice. Other restrictions may apply.
HOW DO I REMOVE SHOE POLISH STAINS?
- Treat the stain as quickly as possible (old stains are usually more difficult to remove).
- If possible, never let a stain dry completely (it is almost always better to add a little water and detergent to keep it wet).
- Most shoe care products are colored with dyes and/or pigments. If these are absorbed into a material (for example, wool, suede and soft leather) it is often impossible to completely remove the stain without damaging the material (for example, some dyed materials may lose color or wool may become fluffy).
WHAT IS THE DIFFERENCE BETWEEN SUEDE AND NUBUCK?
Nubuck is prepared by roughening the surface of leather – almost always the outside of leather. It has a texture of short protein fibers and is quite resistant to stains and wear.
Suede is almost always prepared by roughening the inside (flesh side) of leather. This causes a longer texture of protein fibers, which are, unless treated, very absorbent, easy to stain and easily damaged in normal wear.
When treating suede or nubuck, always complete the treatment by brushing with a suitable brush. Use only quality branded protective sprays to prevent stains and repel water.